FAQ
CHOOSING YOUR SWIMSUIT AND THE RIGHT SIZE
Use the brafitter tab on our website. It will help you find the right size of the bra and the bottom. You can also reach our consultant at +48 607 535 150.
It means that the size of the bottom is 38 (M) and the size of the bra is 38B (75B).
Yes. In case of individual orders please contact our consultant at +48 607 535 150.
There is no such possibility. You need to find the size which fits your silhouette the most.
PLACING AN ORDER
There are several payment methods:
- by card (Mastercard, Visa) via PayU S.A.
- online bank transfer via PayU S.A.
- traditional wire transfer to the following bank account:
CITI Bank Handlowy S.A
IBAN: PL97 1030 0019 0109 8503 3001 1976
In the transfer title place only an order number which you will receive along with the e-mail confirming acceptance of the order.
You can read more on our payment methods here
You can sign in to your account on our website and check any updates on your order status. You can also request information on your order status via e-mail (sklep@meriellclub.pl) and via phone.
SHIPPING
Your order will be delivered by courier service (DPD) or a priority mail package (POLISH POST – POCZTA POLSKA).
Courier delivery costs 18 PLN or 24 PLN if you choose the cash on delivery option. The cost of delivery by priority mail is 15 PLN.
In the case of courier delivery you will be informed on the delivery time by e-mail. Each shipment can be tracked in the courier system. Courier delivery should be delivered to you on the next business day.
In the case of delivery by priority mail the shipping takes up to 2 business days.
RETURN POLICY
All delivery costs associated with the replacement or return of the ordered product are borne by the customer (the cost of both the delivery of the product to the seller and the shipment of the new product).
Return or exchange is possible within 14 calendar days counted from the day of delivery of the package.
The exchange statement must be submitted on the appropriate exchange / return form and included in the package along with the product.
The form is available at:
https://meriellclub.com/page/return-exchange-form
The swimsuit must be returned in a rigid carton box, e.g. the one the product was delivered in. The swimsuit must be returned in an intact condition, with tags and with proof of purchase (receipt).
The maximum of 2 swimsuits can be exchanged, ie if the customer has ordered 3 swimsuits, one of them can not be returned nor replaced.
Yes, apart from the swimsuits produced on special, individual orders. This applies in particular to changes in cut, choice of nonstandard color / print, etc.